No invented prices
Every price and every quantity a customer sees comes straight from your catalog. When Twinom cannot find the item, it does not improvise, it hands you the conversation immediately.
WhatsApp · Messenger · InstagramYour Twin
Your Twin
Agent
Twinom answers your customers on WhatsApp, Messenger and Instagram, instantly and in Albanian, from your shop's own prices and stock. When it is not sure, it hands the conversation to you.
Twinom takes care of the messages and the orders, you take care of growing the business.
WhatsAppOnline
Do you deliver outside Prishtina?
Yes, anywhere in Kosovo. Delivery is 2 € and arrives within 24 hours.
Great, I want the white shirt, size M
Recorded. We will be in touch about delivery.
✓ Order #21701 · The difference
What makes it different
Orders and stock
Every order is kept in full: the item, the quantity, the name, the address and the delivery fee. Stock is decremented automatically, in the same moment.
Returns as cases
Every swap or return request becomes a clear case in the dashboard, one you approve or reject, not a message lost in a thread.
One inbox
Your customers' channels come together in a single dashboard. Threads with no reply are marked automatically and we tell you by email.
02 · The process
How it works
Your customer writes where they always write. Twinom reads your shop's catalog and policies, answers, and records the order.
Customers write onWhatsApp
Instagram
Messenger
Works out what the customer wants
Reads the catalog and the shop's policies
Answers from those and nothing else
Opens the order, decrements stock, hands over to you
The owner gets
A WhatsApp notification
Every order, and every thread waiting on you
One inbox, every channel
See everything, reply when you want to
Orders, returns and stock
Records, not chat history
When Twinom is not sure, it hands the conversation to a person. It never improvises.
We set everything up
Someone from Twinom sits down with you and connects your number, your catalog and your shop's policies. Usually within an hour.
Twinom answers
Opening hours, delivery, returns, prices and availability, from your data, never from a guess.
You get the orders
Every order and every conversation waiting for you appears in the dashboard and reaches you by email.
03 · Pricing
Choose your plan
Starter
For single shops just getting going
39 €/ month
- WhatsApp + one other channel
- 1,000 messages a month
- Orders, stock and returns
- Dashboard and inbox
Growth
For shops with orders every day
69 €/ month
- All channels
- 3,000 messages a month
- Google Sheet sync
- Everything in Starter
Enterprise
For chains with several outlets
- All channels
- Messages to suit
- Priority support
- Everything in Growth
7 days free to try.
If you go past your plan's messages, we tell you and we carry on together.
04 · Questions
Common questions
If the answer is not here, write to us, we reply the same day.
Which channels does Twinom support?
WhatsApp, Instagram and Facebook Messenger, all in one single inbox. Every message, from every channel, arrives in the same place — no switching between apps.
How does the AI agent work?
The agent learns from your business's own information: the products, the prices, the opening hours and the common questions, and answers your customers automatically, 24 hours a day.
When a question is too specific, or needs a human decision, the conversation goes straight to your team, with its whole history attached.
Does the agent speak Albanian?
Yes. Twinom detects the language a customer writes in automatically and replies in the same one — Albanian, English, Serbian or Macedonian — with nothing to configure by hand.
How long does setup take?
Connecting the channels takes a few minutes. We take care of every step of the process, from beginning to end.
What does it cost?
Three plans: Starter for businesses just getting going, Growth for those with daily traffic, and Enterprise on custom terms for chains with several outlets.
The prices are in full under Choose your plan, with no hidden costs and no sales call needed to find out what you would pay.
05 · ContactLet's
Let's
talk
Leave your email and we will be in touch the same day. Or write to us on WhatsApp.